FAQ
Frequently Asked Questions (FAQ)
Welcome to the Luvzawfarxa Help Center.
We've compiled answers to the questions our customers ask most often. If you don't find the information you're looking for, our customer support team is always happy to assist.
When contacting us about an existing order, please include your Order Number and the email address used to place your order.
Email: support@luvzawfarxa.com
Phone: +1 (507) 516-6236
Orders & Payments
How do I redeem a discount code?
You can apply your promotional code during checkout by following these steps:
-
Add your desired products to your shopping cart.
-
Click Checkout.
-
On mobile devices, tap Show Order Summary to locate the discount code field.
-
On desktop, enter your promotional code in the discount field displayed during checkout.
-
Click Apply and confirm that the discount has been applied before completing your payment.
Please note that some promotional codes may be subject to specific terms, minimum purchase requirements, product restrictions, usage limits, or expiration dates.
Discount codes generally cannot be be applied after an order has already been completed.
Which payment methods do you accept?
Luvzawfarxa supports secure payment options that may include:
-
PayPal
-
Visa
-
Mastercard
-
American Express
-
Diners Club
-
Apple Pay
-
Google Pay
-
Most major debit and credit cards
Available payment methods may vary depending on your location, device, currency, and the options displayed during checkout.
Payments are processed through secure third-party payment providers.
Why was my payment declined?
A payment may be declined for several reasons, including:
-
Incorrect card information
-
An incorrect billing address
-
Insufficient funds
-
A card issuer security restriction
-
An expired card
-
Online or international transactions being disabled
-
A temporary payment-provider issue
Please verify your payment information before trying again.
If the issue continues, contact your bank or payment provider.
Will I be charged in my local currency?
Product prices may be displayed in your selected or localized currency.
Your financial institution may apply:
-
Currency conversion fees
-
International transaction fees
-
Exchange-rate adjustments
-
Other processing charges
These fees are determined by your payment provider and are outside our control.
What are your shipping charges?
Standard international shipping is generally USD $5.99 per order.
Shipping fees may vary depending on your destination or promotional offers available at checkout.
Shipping & Delivery
Do you ship internationally?
Yes.
Luvzawfarxa ships to customers in many countries and regions worldwide.
Orders may be shipped from different fulfillment centers depending on product availability and destination.
When will my order be processed?
Most orders are processed within 1–3 business days after payment has been confirmed.
Business days are Monday through Friday, excluding public holidays.
When will my order arrive?
Estimated delivery generally takes 10–20 business days after processing.
Delivery times may vary due to:
-
Customs clearance
-
Weather conditions
-
Carrier operations
-
Public holidays
-
High shipping volume
-
Other circumstances outside our reasonable control
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
You may track your shipment using:
Tracking information may require 24–72 hours to become active.
Why isn't my tracking updating?
Tracking updates may pause temporarily while your package is:
-
Moving between shipping facilities
-
Undergoing customs inspection
-
Being transferred to a local carrier
-
In international transit
If tracking has not updated for more than 7 consecutive days, please contact us.
Why did I receive only part of my order?
Orders containing multiple products may occasionally ship separately from different warehouses.
Separate shipments may arrive on different days with different tracking numbers.
Order Changes & Cancellations
Can I change my shipping information?
If you notice an error in your shipping information, contact us immediately.
Email: support@luvzawfarxa.com
Suggested Subject:
Urgent: Shipping Information Update
Include:
-
Order Number
-
Order Email
-
Correct Shipping Information
Changes may no longer be possible once an order has entered processing.
Can I change products in my order?
If your order has not yet entered fulfillment, we may be able to modify certain items.
Please contact:
Suggested Subject:
Urgent: Order Modification
Please include:
-
Order Number
-
Order Email
-
Requested changes
-
Size, color, quantity, or style if applicable
Can I cancel my order?
Please contact us as soon as possible.
Cancellation requests submitted within 24 hours of purchase may be accepted if the order has not already entered processing.
Once shipped, cancellations are generally no longer possible.
Returns & Refunds
Can I return an item?
Eligible returns may generally be requested within 30 days of delivery.
Returned items should be:
-
Unused
-
Unworn
-
In original condition
-
In original packaging
-
Accompanied by proof of purchase
Some beauty, personal-care, wellness, and hygiene-sensitive products may not be eligible for return after opening or use.
How long do refunds take?
After an approved return is received and inspected, refunds are generally issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider.
Can I exchange an item?
Exchange requests are subject to product availability.
Please contact:
After You Receive Your Order
My package arrived damaged.
Please contact us within 7 days of delivery.
Include:
-
Order Number
-
Order Email
-
Photos or videos of the damage
-
Photos of the packaging
-
Shipping label if available
I received a defective product.
Please send:
-
Order Number
-
Order Email
-
Description of the issue
-
Clear photos or videos
Our team will review your request and determine the appropriate resolution.
I received the wrong item or something is missing.
Please provide:
-
Order Number
-
Order Email
-
Photos of the received products
-
Photos of the package
-
Description of the missing or incorrect item
We'll investigate and provide an appropriate solution.
Beauty & Personal Care Products
Can beauty or personal-care products be returned after opening?
For hygiene and safety reasons, opened or used beauty and personal-care products generally cannot be returned unless they arrived damaged, defective, or incorrect.
Are your products medical products?
Unless specifically stated otherwise, Luvzawfarxa products are intended for beauty, personal care, wellness, and lifestyle purposes only.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have allergies, sensitivities, or medical concerns, please consult an appropriate healthcare professional before use.
Shipping Protection
What is Shipping Protection?
Shipping Protection is an optional service that may be available during checkout.
It provides additional protection for eligible shipping-related issues such as:
-
Lost packages
-
Damaged shipments
-
Missing deliveries
-
Other eligible shipping incidents
Shipping Protection is completely optional.
I accidentally purchased Shipping Protection or added a Tip.
If Shipping Protection or Tipping was added by mistake, please contact:
Our customer support team will review your request according to our Optional Services & Shipping Protection Policy.
Emails & Account Information
I never received my order confirmation email.
Please first check your:
-
Spam folder
-
Junk folder
-
Promotions folder
Also verify that your email address was entered correctly during checkout.
I haven't received my tracking number.
Tracking information is sent after your order has shipped.
Please allow:
-
1–3 business days for processing
-
24–72 hours for tracking activation
If you still have not received tracking information, please contact us.
Need More Help?
Our customer support team is here to assist with questions regarding products, orders, shipping, tracking, returns, refunds, or payments.
Luvzawfarxa
Company:
Eliteamwear (Hongkong) Co., Limited
Website:
https://luvzawfarxa.com
Email:
support@luvzawfarxa.com
Phone:
+1 (507) 516-6236
Business Address:
ROOM 101A, 1/F, GENPLAS INDUSTRIAL BUILDING
56 HOI YUEN ROAD
KWUN TONG
HONG KONG